The toolkit for building consumer preference
Holistic services for maximum impact
Each service we provide is structured to encompass every applicable domain of branding and operations. From physical design elements to staff training and policies, we develop far-reaching strategies that leave nothing unaccounted for.
All solutions can scale with organization growth, while continuing to facilitate exceptional customer experiences. Our services prepare for the long-term, creating the conditions to thrive.
Holistic services for maximum impact
Each service we provide is structured to encompass every applicable domain of branding and operations. From physical design elements to staff training and policies, we develop far-reaching strategies that leave nothing unaccounted for.
All solutions can scale with organization growth, while continuing to facilitate exceptional customer experiences. Our services prepare for the long-term, creating the conditions to thrive.
Neurodiversity
Not all consumers think alike. For individuals with autism, sensory processing differences, and other neurodivergencies, this is especially true. As expert sensory consultants, the KIND team can create an inclusive service experience that clicks with these users and wins their preference. We leverage tactics that open up a whole new demographic of valuable customers.
Accessibility
Embrace the broadest range of users with design that enables service for everyone. From site surveys and transition plans to training and compliance, our team deftly addresses accessibility at every level. These efforts go beyond compliance, building a service environment that promotes deeper customer relationships across the spectrum of abilities.
Wayfinding
Shaping the service experience requires a clear system directing the customer journey. Our team implements leading wayfinding strategies to guide users through facilities with ease. Customer goals and organizational goals are aligned in a clear navigational infrastructure that fosters smooth operations.
Facility planning & design
So much of the customer experience is shaped by the service environment. Ensure that customers are getting the best possible experience through dedicated facility planning and design. Using a programmatic approach and universal design principles, we’ll shape every facility element so that it guides customers through a rewarding journey, one that completely aligns with organizational goals and reinforces branding.
